Customer Service Coordinator
in Eastern is
£27,000

Per Year

Per MonthPer WeekPer DayPer Hour

TASKS

• Coordinate customer service activities, ensuring timely and effective response to inquiries and concerns..
• Oversee the workflow of customer service representatives and allocate tasks as needed..
• Provide support to customer service agents in resolving complex issues or escalated cases..
• Maintain accurate and organized records of customer interactions in the CRM system..
• Communicate with customers through various channels, addressing inquiries and providing assistance..
• Collaborate with other departments to streamline processes and improve overall customer satisfaction..
• Analyze customer feedback to identify trends and areas for improvement..
• Monitor key performance indicators (KPIs) and report on customer service metrics..
• Ensure adherence to company policies, procedures, and service standards..
• Foster a collaborative and positive working environment within the customer service team..